Right of withdrawal and return

Right of withdrawal

According to the Right of Withdrawal Act, you as a consumer have the right to cancel a purchase within 14 days of receiving the goods. The cancellation period applies to all calendar days. If the deadline expires on a Saturday, holiday or public holiday, it is extended to the next business day. To exercise your right of withdrawal, you must notify us by sending an email to support@snatched.store before the deadline expires.

How to inspect the item

You have the right to examine the item to determine whether you wish to keep it. This includes opening the packaging to check the nature, characteristics and function of the item. The examination shall not exceed what would be permitted in a physical store. Any damage or reduction in value resulting from careless handling may result in a deduction from the refund.

Returns and exchanges

• Exchange: We offer free exchanges if you want a different size or model.
• Refund: If you want a refund, you must cover the return cost yourself.

The item must be returned in its original packaging, with labels and any hygiene label intact. Returns must be made without undue delay and no later than 14 days after you have given notice of your right of withdrawal.

We recommend that you use a shipping method with tracking (e.g. Postnord). You are responsible for documenting that the item has been returned. We may withhold the refund until we have received the item, or you have provided documentation that the item has been returned.

Returns sent by cash on delivery are not accepted.

Return address

Exceptions to the right of withdrawal

The right of withdrawal does not apply to goods where labels have been removed or the hygiene label has been broken. For hygienic reasons, this applies in particular to underwear and other garments that cannot be sold as new if the seal is not intact.

Value reduction

If the handling goes beyond what is necessary to assess the product's properties and function, and this results in a reduction in the product's value, we may demand compensation for the reduction in value.

Refund

Refunds will be made to the same payment method used for purchase, unless otherwise agreed. Refunds will be made within 14 days after we have received the item and verified that the conditions for the right of withdrawal have been met.